Raman is widely regarded as the Pioneer and “Guru” of the BPO industry in India. He is fondly
referred to as the “Father of the Indian BPO Industry”. He has played a pivotal role over the
last 30 years in shaping the Global Outsourcing Space and promoting Indian BPOs and proving
that India can be a preferred location for Remote Processing.
Raman is a pioneer four times over, having successfully led the BPO initiatives of
American Express, GE (now Genpact) and Spectramind (now Wipro BPO) before
starting Quatrro in mid 2006. Raman was the CEO of GECIS, the Business Leader for
American Express’ BPO business and the Founder and CEO of Spectramind. He is now the
Chairman and Managing Director of Quatrro. He has been a catalyst in making Offshoring and
Outsourcing decisions strategic for large Fortune 500 companies on a global platform.
Raman launched Quatrro to focus on ‘Beyond the Existing’ high end and new areas of BPO
services with a mix of incubation and acquisition led strategies. These have been targeted at the
underserved areas, the uncontested market spaces and leverage the ‘cloud’ with an integrated
platform and service offering.
Quatrro has successfully conceptualized and implemented services across Finance and
Accounting, Card Processing, Risk and Fraud Management, Mortgage, Technical Support, and
Knowledge Management for mid-tier companies and retail consumers thereby introducing offshoring to the SMB segment. .
Under Raman’s able leadership, Quatrro has acquired the Finance Process Outsourcing (FPO) arm of RSM McGladrey USA;
acquired and since divested in Scope e-Knowledge Center, one of India’s largest information research and analytical
companies and acquired the Mortgage platform and back office of Preferred Financial Group USA.
Raman, with a guiding philosophy of enhancing the success rate of nascent businesses and creating an eco-system for
startups, is a founding member of the “Indian Angel Network” a group of investors which has a passion to enable start-up
businesses to create, scale and add value, while also addressing the current acute shortage of funds available for start-ups.
He has made 50+ investments in startups and mentors 20+ companies. He sits on the Venture Capital Investment Committee
(VCIC) hosted by SIDBI for the distribution of the Fund of Funds by the Government of India and is also the co-founder and
member of IC of of the IAN Fund. Raman also sits on the Board of Invest India which is the National Investment Promotion
and Facilitation Agency, The Indus Entrepreneurs (TiE) Delhi-NCR and the Indian Angel Network besides a select few of
his investee companies such as Stratemis, X-Prime, SmartVizx etc.
Raman has been deeply involved in shaping the future of the BPO and Services industry in India, China, Mauritius and Sri
Lanka. He was the Chairman of the Executive Committee of NASSCOM for 2017-18, is Ex-Chairman of the BPO committee
of ASSOCHAM, was a Board member of Data Security Council of India (DSCI) in addition to being a member of various
committees formed by the central government and state-level governments. These include committees formed by various
industry associations such as NASSCOM, CII and ASSOCHAM. Raman was a also a part of the high powered Working Group
formed by the Indian Prime Minister’s Office for making recommendations on improving the supply of suitable talent to the IT
& BPO sectors. He is an active Resource Leader at the Isha Insight Program which is focused on creating next generation
Raman is a rare example of a living practitioner of the BPO industry having created many successes and overcome many
challenges. As a tribute to his contribution to the creation of the BPO industry in India, Raman has been awarded the Dataquest
Pathbreaker Award in 2002, the 2006 CfE Management Development Institute Award for Corporate Entrepreneurship and
the Trailblazer Award for individual achievement at the Shared Service + Outsourcing: 2007 Global Conclave. Raman has
also been awarded the Indiatimes BPO award for being the “Most significant contributor to the Industry” and the
Outstanding Entrepreneur Award at the Asia Pacific Entrepreneurship Awards (APEA) 2009, the IT People Entrepreneur
of the Year at the 3rd IT people Awards among others. Raman was given the Distinguished Alumni award by Shri Ram
College of Commerce and was honored as Business Leader of the Year 2008 by the Institute of Chartered Accountants of
India, Committee of Members in Industry. He was inducted into the Power Brands Hall of Fame in 2011-12 and was felicitated
by the Institute of Economic Studies with the “Udyog Rattan 2007” award. Raman was inducted into the ‘IAOP Hall of Fame’
in 2013 by the prestigious International Association of Outsourcing Professionals. Quatrro, under Raman’s able leadership has
emerged as one of the leading players in the Digital payment space in India and Rest of the world. For his pioneering efforts
Raman has been felicitated as “Digital Leader of the Year” by Indo-American Chamber of Commerce (IACC). Raman has
participated in directly creating 35,000+ jobs in India and indirectly enabling the employment of over 1,000,000+ people by his
pioneering efforts that led to the creation of the BPO industry.
Raman is a Chartered Accountant and a Chartered Management Accountant with a doctorate in Management Accountancy.
In his career spanning 30+ years, he has handled roles in Finance, Consulting, Operations and General Management with
equal ease. He has a very hands-on approach to business and has first-hand experience and rare insights into servicing
markets as diverse as North America, Europe, Japan, Asia Pacific and Australia.