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BusinessNext, an autonomous operating platform for banking and financial services, has raised USD 40 million in its Series C funding from ServiceNow. The deal values the firm at USD 700 million. Founded in 2001 by Nishant Singh (Founder & CEO), Bidhan Chaudhary and Manoj Kumar Singh, BusinessNext aims to fix banks’ structural issues eventually leading to poor user experiences.
“The result has been delaying, fragmented operations and lost business opportunities. Autonomous operations directly resolve that. To illustrate, the banks can onboard customers, provide loans or deliver financial advice autonomously with complete observability and AI control. The advanced autonomous operating system for banks will create one unbroken experience: from customer insight to enterprise action, across every customer Touchpoint, the company said in a statement.
The company says it has more than 1 million plus users, Already powering 1 million+ users, 75,000+ branches, the company currently serves over one billion global customers. Its portfolio now focuses on intelligence combining AI-led decisioning, customer context and agent-driven execution built specifically for financial institutions.
“Autonomous banking is not a vision we are chasing; it is a category we have been building for years. Today, as AI has matured, this investment will further accelerate our efforts to deliver Private AI solutions, meeting the unique needs of banking and financial services, ensuring the highest level of security while meeting all regulatory governance frameworks and sovereignty aspects” said, Nishant Singh, CEO, BUSINESSNEXFor decades, banks have struggled with problems in back and front office systems while executing tasks and results get delayed. Autonomous operations directly resolve that.
Nishant added, “It marks a turning point for the global banking industry, one that finally connects customer intelligence with enterprise execution in real time. Additionally with deep banking intelligence and AI-led customer engagement capabilities, financial institutions can now operate with greater speed, intelligence and coordination across all customer and operational touchpoints”.
Launched in 2003 by Fred Luddy, ServiceNow is a cloud-based platform that automates digital workflows across enterprises. It acts as a single, centralized system where departments like IT, HR and customer service can manage requests, track assets and resolve issues, replacing disjointed spreadsheets and manual emails with intelligent, automated processes.
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