Karthik Rajaram is the VP and Country Head for India Business at Freshworks. He leads the company’s digital transformation projects for marquee customers in the region. Karthik has extensive experience working with both digitally-native Indian unicorns as well as multi-industry conglomerates on the path toward digitization. He is a thought leader in the customer and employee experience space and helps businesses find the right mix of Freshworks products to realize their vision for delighting their customers and employees. Before Freshworks, Karthik worked in Akamai, Salesforce, and Microsoft.